Overview
We are committed to providing high-quality floral products and exceptional service. As our products are perishable and time-sensitive, our refunds and returns policies differ from those applicable to non-perishable goods. This policy is subject to your rights under the New Zealand Consumer Guarantees Act 1993 (CGA) and the Fair Trading Act 1986, which cannot be limited or excluded by contract.

No Returns Once Dispatched
Because our products are perishable, we do not accept returns once the item has been dispatched. Returning flowers to our premises would mean they are no longer in a condition suitable for resale or use. Please ensure that your delivery address and product choices are correct before finalising your order.

Delivery and Timing
While we work closely with our courier partners to meet your preferred delivery dates, we cannot guarantee exact delivery times or dates due to factors beyond our control (e.g., traffic, weather, courier delays). Therefore:

• No Refunds for Late Delivery: We do not offer refunds if your order is delivered later than the anticipated date.
• Compensation for Missed Delivery Dates: If, for reasons within our control, the flowers are not delivered at all on the scheduled day, please contact us. We may be able to offer store credit or refund the delivery amount.

Quality Concerns and Remedies
We take pride in the quality of our flowers and aim to ensure that they arrive in the best possible condition. If you believe the flowers delivered do not meet reasonable quality expectations as defined by the CGA (e.g., they arrive wilted or damaged), please contact us within 24 hours of delivery. We may request photos or additional information to assess the issue.

• Store Credit or Replacement: If it is determined that the product does not meet acceptable quality standards, we will offer store credit or, where feasible, a replacement arrangement of a similar value. This remedy is in addition to your rights under New Zealand consumer law.

Your Statutory Rights
Nothing in this policy is intended to limit your rights under the Consumer Guarantees Act 1993, the Fair Trading Act 1986, or any other applicable New Zealand legislation. If a product is not of acceptable quality, not fit for its particular purpose, or does not match its description, you may be entitled to certain remedies under those laws, including a repair, replacement, or refund.

Contact Us
If you have any questions or concerns regarding your order, please contact us at:
Email: hello@florist.co.nz
We will endeavour to address your concerns as quickly as possible.

Updates to This Policy
We reserve the right to update or amend this Refunds and Returns Policy at any time. Any changes will be posted on our website, and the revised policy will take effect from the date it is posted. Your continued use of our services indicates acceptance of the updated policy.